The site has the most recent copies of the documentation, the knowledge base 

to search for technical recommendations or DB2 UDB defects, links for product 

updates, the latest support news, and many useful DB2 UDB related links.

To find related problems, prepare words that describe the issue like the 

commands that were run, the symptoms, and tokens from the diagnostics 

messages, and use them as each terms in the DB2 Knowledge Base. The 

Knowledge Base offers an option to search through DB2 UDB documentation, 

TechNotes, and DB2 UDB defects (APARs). 

TechNotes

 is a set of recommendations and solutions for specific problems.

Authorized Program Analysis Reports 

(APARs) are defects in DB2's code 

discovered by customers that require a fix. APARs have unique identifiers and 

are always specific to a particular version, but may affect multiple products in the 

DB2 family running on multiple platforms. Fixes for APARs are provided through 

DB2 UDB FixPaks.

On the DB2 support site there is a possibility to search for closed, open, and 

HIPER APARs. A status of closed APAR indicates the resolution for the problem 

has been verified and included in the FixPaks. Open APARs represent DB2 UDB 

defects that are currently being worked upon or waiting to be included in the next 

available FixPak. HIPER APARs (High Impact or PERvasive) are critical 

problems that should be reviewed to assess the potential impact of staying at a 

particular FixPak level.

The DB2 Technical Support site offers e mail notification of critical or pervasive 

DB2 UDB customer support issues including HIPER APARs and FixPak alerts. 

To subscribe to it, follow the

 DB2 Alert 

link on the Technical Support main page.

Calling IBM support

If the problem seems to be too complex to solve on your own, you can contact 

the 

IBM Software Support Center

. In order to understand and resolve your 

support service request in the most expedient way, it is important that you gather 

information about the problem and have it on hand when talking to the software 

specialist.

The guidelines and reference materials (which you may need when calling IBM 

support) as well as the telephone numbers are available in the IBM Software 

Support Guide at: 

http://techsupport.services.ibm.com/guides/handbook.html

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MySQL to DB2 UDB Conversion Guide