2.3. SUPPORT

CHAPTER 2. HOW DO I USE WEBHOST MANAGER?

2. Enter your name, email address, phone number, and IP address of your server in the Your Name, Your

Email Address, IP Address of Server, and Call Back # fields. The IP Address of Server field

should already have the correct IP address entered in the field.

3. Enter a brief, one line description of your problem in the Brief Description of Problem field.

4. Enter the name of the distributor from which you obtained a software license in the Distributor/Partner

NOC Name field.

5. Enter a detailed description of the problem in the Detailed Problem Description field. Add as much

detail as you can about the problem.

6. To the best of your ability, enter each action required to reproduce the problem in the Steps to Reproduce

the Problem field.

7. Click on the

Figure 2.29: Submitting a support request

32