2.3. SUPPORT

CHAPTER 2. HOW DO I USE WEBHOST MANAGER?

2.3

Support

The Support area contains a knowledgebase of problems and script solutions, as well as a support request form

for server owners.

2.3.1

Using the Interactive Knowledgebase

The Interactive Knowledgebase enables you to find solutions to many common problems you may encounter

when running WebHost Manager   simply search for related topics to your keywords, and the Knowledgebase

will present a list of solutions. All you need to do to use a solution is click on the available link.

To use the Interactive Knowledgebase

1. Click on the Interactive Knowledgebase link in the Support menu.

2. Enter a brief keyword description of the problem you are having in the Enter Issue field.

Example: If you have a problem with mailman after installing suexec, enter: suexec mailman

3. Enter the domain that has the problem in the Affected Domain field. This will customize any solutions

you find to that domain.

4. Click on the

button.

5. Click on the Click to fix! link next to the required solution. If you entered a domain as part of the search

criteria, the solution script will automatically run against that domain. If you did not enter any domain as

part of the search criteria, the solution script will run against your account.

Figure 2.28: Using the Interactive Knowledgebase

2.3.2

Submitting a support request

You can submit a support request to CPanel.net developers. There are alternate forms of help you should peruse

before you submit a support request:

1. Documentation   Please check the online CPanel and WebHost Manager documentation for help.

2. Support Forums   Search through the archives or ask a question at the CPanel.net support forums .

Note:

This support request form is designed only for server owners. If you have a question about how to use

WebHost Manager or CPanel, please direct the question to the company from which you obtained your license.

CPanel support will not be able to answer questions about installing third party software (i.e. ImageMagick,

pdflib, etc.).

To submit a support request:

1. Click on the Submit a Support Request link in the Support menu.

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