Troubleshooting 

7.  Copy the connection log to a text file or e mail to assist in troubleshooting when 

contacting your FTP or Web service provider or the GlobalSCAPE support team. 

Note: 

CuteFTP Professional supports SFTP, which is a secure service provided 

by the SSH2 host, in which the server both encrypts the data and handles 

the file transfer. This should not be confused with FTP over SSH2, in 

which the SSH2 uses port forwarding to forward standard FTP 

transactions over an encrypted tunnel, with the actual file transfer being 

handled by a separate (and non secure) FTP server 

Public key authentication 

To use public key authentication, you must send your public key to the server administrator 

before making an SSH2 connection. If the server is running OpenSSH, convert the public 

key as described below: 

1.  Create an identity file in the client. 

2.  Send the public key (Identity.pub) to the server administrator (via FTP, e mail, etc.) 

3.  The server administrator must convert the public key to OpenSSH, check it with 

wordcount, and add it to authorized_keys.  

Command sequence: 

ssh keygen  i  f Identity.pub > sshpub 

wc sshpub 

cat sshpub > ~\.ssh\authorized_keys 

Note: 

Wordcount should return a "1" as the first number. OpenSSH is going to 

ask for the identity files password the first time you log in. If CuteFTP 

fails to connect, please contact our support team and provide the kernel 

version, OpenSSH build, and the CuteFTP Professional build number (to 

find that, choose Help > About from the menu.). 

Cannot create multiple connections to the same 

server 

If CuteFTP Professional does not open new connections when you try to start new sessions, 

or if it does not let you browse while transferring files, you can force CuteFTP to open new 

connections. 

T

O OPEN MULTIPLE CONCURRENT CONNECTIONS

1. Select 

the 

Site Manager tab. 

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