Troubleshooting 

Y

OUR CONNECTION LOG SHOWS A 

LIST L 

COMMAND INSTEAD OF THE NORMAL 

LIST 

1.  From the menu, choose Tools > Global Options > Navigation Settings > Links.  

2. Clear 

the 

Resolve links by sending LIST L command check box. 

3. Select 

OK. 

4.  Try to connect.  

C

HANGE CONNECTION TYPE 

1.  From the menu, choose Tools > Global Options. 

2. Select 

Connection.  

3. In 

the 

Connection type box, choose PASV.  

4. Select OK.  

5.  Try to connect. If you cannot connect, follow the same steps, but choose PORT.  

T

URN OFF ALL FILTERS 

1. Select 

the 

Site Manager tab.  

2.  Seelct the problem site.  

3.  Right click the site and select Site Properties. 

4. Select 

the 

Actions tab. 

5. Select Filter.  

6. Clear 

the 

Enable filtering check box.  

7. Select 

Connect. 

U

SE THE 

 L 

FILTER ON THE SERVER 

1. Select 

the 

Site Manager tab.  

2.  Select the problem site.  

3.  Right click the site and click Site Properties. 

4. Select 

the 

Actions tab. 

5. Select 

Filter.  

6. Select 

the 

Enable filtering check box. 

7. Select 

the 

Enable server side filtering check box. 

8.  Enter  L in the Remote field.  

9. Select Connect. 

C

HANGE SERVER 

H

OST TYPE

1. Select 

the 

Site Manager tab.  

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