Troubleshooting 

A valid path for a temp folder on a Windows NT computer would be similar to this: 

C:\Temp 

This issue is more likely on machines with several different users with different 

accounts, each user s account needs a valid Temp folder on a hard drive with enough 

room to run CuteFTP. 

C

ONNECTING AFTER A 

425 

ERROR

If you receive an 425 error, or an error that says "Cannot open data connection" or "Cannot 

build data connection", try connecting in PASV mode. If you still cannot connect, you can 

try connecting via HTTP and port 80. Enter all your information as you would for an FTP 

site. 

To connect via HTTP and port 80 

1.  From the menu, choose File > New > HTTP Site. The Site Properties dialog 

appears showing the General tab. 

2. In 

Label, enter any name you would like for the site. 

3. In 

Host Address, enter the regular FTP address for the site. 

4. In 

Username, enter your user name for the site. 

5. In 

Password, enter your password for the site. 

6. Select 

Connect. 

S

OCKET 

E

RROR 

2000 

This error generally occurs when port 21 is blocked on your computer. The port could be 

blocked by a firewall or a proxy server that has not been configured properly. Generally 

you ll see a log like this: 

STATUS:> Connecting to server xxx.xxx.x.xx (ip= 

xxx.xxx.x.xx)... 

ERROR:> Can t connect to remote server. Socket error = 

#2000. 

ERROR:> Timeout (60000ms). 

STATUS:> Waiting 30 seconds...... 

To avoid this error, open port 21 to inbound and outbound traffic.  Most often a firewall 

(such as those from MacAfee, Norton or the built in Windows XP firewall) is blocking 

inbound or outbound TCP traffic on port 21. 

S

OCKET ERROR 

= #10061 

10061 is a Connection Refused error sent to you by the server. You could not make a 

connection because the target machine actively refused it. The most common cause is an 

incorrectly configured server, full server, or incorrect Port specified by the client.  

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