CuteFTP Professional User s Guide 

N

OT ENOUGH CREDITS TO DOWNLOAD

You may not be able to download from some FTP sites until you have uploaded something 

to them. In other words, you have to give them a file before they give you one    a type of 

file trading. Most of these "ratio sites" have a text file that explains how to upload files to 

them and get credits. If you have any problems, contact the administrator of the site.  

P

ERMISSION DENIED

If you receive this message, your server administrator has not established your permissions 

correctly. You will need to call the server administrator to reset the permissions. Every time 

an FTP account (for uploading your Web pages) is opened, your server determines all the 

things that you are allowed to do, like upload, download, write to a file, delete a file, make 

new directories, etc. If permissions have not been set up correctly, it will cause these types of 

problems.  

If any transaction you try with CuteFTP doesn t seem to be accomplished, refer to the log 

(the lower part of the remote pane in the CuteFTP Professional window, and the top 

window in CuteFTP Home) for any entries that are colored red or any message boxes that 

appear indicating a potential problem on your server s end. 

P

ORT ALREADY IN USE ERROR WITH 

D

IAL

UP 

VPN 

If you are connecting to a Virtual Private Network through a modem and receive the Port 

already in use error when trying to connect, do the following: 

1.  From the menu, choose Tools > Global Options. 

2.  In the left pane, expand Connection.  

3. Select 

DUN/LAN 

4.  In the right pane choose Connect to the Internet using a LAN. CuteFTP uses the 

existing connection.  

5. Select 

OK. 

S

HELL CANNOT GET DATA FROM 

TE 

If you see this error, there is not enough space in your Temp folder to run CuteFTP. 

To correct the error 

Make sure the path to the Temporary Files folder (Temp) is valid. 

Make sure their is enough space to run the program on the drive where the 

Temporary Files (Temp) folder exists. 

Configuration notes 

A valid path for a temp folder on a Windows 2k or XP machine would be similar to 

this:  C:\Documents and Settings\USER\Local Settings\Temp 

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