Troubleshooting 

o 

Contact the administrator of the site, and make sure that your user name and 

password have read and write permissions set correctly.  

You cannot upload because the server you are sending to is full, and will not allow 

more files to be uploaded.  

o 

Delete files that are no longer used, or ask the administrator for more space on the 

system.  

The file name you are using has a space or a character that the server will not allow.  

o 

Double check with the administrator of your site about which characters are 

accepted on your server, and rename the files to an acceptable name.  

A communication error is occurring between the FTP host and your computer, making 

data transfer impossible.  

o 

If CuteFTP has worked in the past, change nothing and wait a little while to see if 

the problem is caused by Internet traffic. If this is the first time you are trying to 

connect, try using the other hosts types rather than Auto detect.  

C

ANNOT RESOLVE HOST NAME MESSAGE

The Cannot Resolve Host Name message is displayed when CuteFTP cannot make a 

connection to the FTP Host Address that you specified when you set up the connection. It 

could be compared to browsing to a Web site that either is not up at the moment, or does 

not exist. There are several ways to approach this situation: 

Make sure you are connected to the Internet. If you are not connected to the 

Internet, you will need to connect before you can connect to any FTP sites.  

Make sure you typed in the FTP Host Address correctly. This would be just the 

host address of the server. For example, if you were given an FTP Host Address in 

the format: ftp://ftp.yourhost.com, you would only type in ftp.yourhost.com. Also 

be sure there is nothing after the host address, especially slashes ("/") indicating 

subdirectories. If the server does not automatically put you in your default directory 

when you log in to it, then you can add the directory into the "Default Remote 

Directory" box when configuring this site.  

If you have a firewall or proxy server, make sure CuteFTP is properly configured to 

work with the proxy server. You can edit the firewall or proxy settings by clicking 

Tools > Global Options and expanding Connection and selecting Proxy Server. 

If you are not sure what the settings for the proxy should be, you will need to 

contact your network or system administrator for that information.  

If all of these options fail and you still have the same results, you will need to contact the 

server administrator of the site you are connecting to in order to resolve the problem. 

C

HILD TRANSFER FAILED

If you attempt to transfer a folder or directory and see this error, it simply means that an 

item or items within the folder failed to transfer. You can check your connection log to find 

a more detailed error describing why the item failed to transfer.  

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