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Troubleshooting 

Error Resolution 

U

SING ERROR MESSAGES TO TROUBLESHOOT

You can help resolve errors by recording information from error messages. A standard error 

dialog box includes a short error message and two buttons, Cancel and Details. Click 

Cancel to dismiss the error dialog box. Click Details to expand the error dialog to show 

more information.  

To use an error message to troubleshoot   

1.  Record the error message and what occurred previous to the error. 

2. Click 

the 

Details button. 

3.  Right click in the log text area. 

4. Choose 

Copy All Text. The entire contents of the error log window will be copied 

to the clipboard.  

5.  Paste this information into an email asking for help, and send it to your IS 

department, or paste it directly into the Description field at the GlobalSCAPE tech 

support email page to ask for help from GlobalSCAPE s tech support staff. 

FTP 

STATUS AND ERROR NUMBERS

CuteFTP displays FTP status codes in the log window. The codes are numbered according 

to their category. Some codes represent errors, while most codes simply communicate the 

status of the connection. Here are brief explanations for the most common status and error 

codes: 

Code 

Description 

100 Series  

The requested action is being initiated, expect another reply before 

proceeding with a new command. 

110 

Restart marker reply. 

120 

Service ready in nn minutes. 

125  

Data Connection already open, transfer starting. 

150 

File status okay, about to open data connection. 

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