CuteFTP Professional User s Guide 

H

OW DO 

I 

CONNECT IF 

I'

M BEHIND A FIREWALL

? 

If you are behind a firewall and you cannot connect, you will need to set up CuteFTP to 

connect through that firewall. Go to Tools > Global Options and expand the menu option 

entitled Connection. Click on the either SOCKS4 & 5 or Proxy Server option and fill out 

the information. If you are unsure of whether or not you are behind a Proxy Firewall or a 

Socks Firewall or are not sure of the specific settings for that firewall, consult your system 

administrator for the correct settings.  

See Troubleshooting for more help. 

W

HY WON

'

T MY FILES TRANSFER

? 

If you've tried to transfer files and they are not transferring, you will receive a window telling 

you that the files could not be transferred. Click Details for more information on the exact 

error message sent to you by the server. Contact your Internet Service Provider or your Web 

Hosting Provider with this error message.  

See Troubleshooting for more help. 

H

OW DO 

I 

REMOVE FILES FROM 

C

UTE

FTP 

THAT HAVE FINISHED TRANSFERRING

?  

To remove items from the queue that have already transferred or will not transfer, go to 

Tools > Queue > Remove all and the items will be removed from the queue.  

What is the Transfer Engine (TE)?  

Built on a modular design platform, CuteFTP Professional's Transfer Engine (TE) is 

completely independent of the main application interface. Currently, transfers can continue 

even after the main interface is exited (if enabled in settings). It offers a COM interface that 

allows application developers to develop custom FTP solutions.  

How does CuteFTP Professional & Home differ?  

CuteFTP Professional is targeted towards corporate users or prosumers who need extra 

security, automation, and management tools. It contains everything the Home version has 

and is equipped with additional tools such as the Transfer Engine (TE), as well as SFTP, 

HTTPS, site to site transfer capability and more. For a comparison of CuteFTP Home and 

Professional, visit the comparison page. 

How can I get a copy of CuteFTP?  

CuteFTP is available by download from our website at www.globalscape.com 

How long does it take to download?  

Download time depends on your modem speed. On a regular 56K modem, CuteFTP will 

take about 7 minutes. The time to download decreases as your connection speed increases.  

Do you offer any online or offline support?  

10