Email 

Mail Troubleshooter 

Overview 

The Mail Troubleshooter function enables you to send a test email to a 

problematic address to determine what is wrong. This process will track down the 

vast majority of email problems that can occur on your server. 

Steps 

1

 To access the 

Email Menu

, click on 

Email

, on the main screen of your WebHost 

Manager interface. 

2

 Click on 

Mail Troubleshooter

. 

3

 Enter the problematic e mail address in the 

Email to trace

 field. 

4

 Click on 

Do It.

Troubleshooting 

cPanel

If the Mail Troubleshooter does not show the source of the problem, you may 

need to check the mail logs on your server, or the returned messages to the 

account, if any. 

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