2 July 2004 

Installation manual for the ASTRA proxy client 

Page 42 of 49 

Guide for ASTRA customer. This is not an end user guide. 

Technical Services, Multimedia Customer Support 

SES/TD/TESMM/0012EN 

Appendix 10: Software   Frequently Asked Questions  

1. 

My RealOne Player cannot open any audio or video streams when I use the ASTRA proxy 

client.  

You have to adapt the configuration of your RealOne Player as in Appendix 4: of this document. 

In order to do that, open your RealOne Player. Select from the menu  Tools  the item  Preferences.  

Click on the item  Network Transports  in the left pane. Enable the option  Manually configure 

connection settings . 

After that click on  RTSP Settings   Enable the option  Attempt to use HTTP for all content  and 

disable all other options. 

Close the dialog for the  RTSP Settings  and click on  PNA Settings    In this dialog you apply the 

same settings as for RTSP, that is enable the option  Attempt to use HTTP for all content  and disable 

all other options. 

2. 

How can I check if the ASTRA Broadband service software has been installed successfully?  

The installation and test tool of the ASTRA proxy client finishes the installation by performing a multi 

level test of your connection. You can also use this tool after the first installation if you encounter 

problems. In the installation manual you can find more information on the different outputs of the tool. 

The data application of the different DVB receivers normally gives you a visual feed back about the 

functioning state of the hardware through a small icon in the system notification area (green: OK, red: 

problem). 

The client software for ASTRA Broadband service has also an icon that looks like a small satellite dish 

in the system notification area. This icon must have always a light green background, whether you 

have a dial up connection to the Internet or not. 

3. 

The statistics window of my DVB data application shows one or two permanent data streams 

at a data rate of roughly 10 kBit/s in total, although I'm not online. What is that? 

This is the data broadcast of the so called announcement channel. This data traffic doesn't generate 

any additional cost and is directed from the satellite to the DVB receivers. 

4. 

I receive the announcement channel correctly, but my surfing speed is still not faster. Why? 

Unfortunately this can have various reasons or it can be due to a combination of several causes, for 

instance faulty dial up connection, high error rate of the satellite signal or overload of the accessed 

web server. Apart from these, there is a number of problems on the local PC that can cause this 

behaviour and that should be excluded upfront. 

First make sure that your Internet browser is configured correctly. The forwarding to the proxy server 

(127.0.0.1:9202 or 9203) is probably not configured for the correct dial up connection. For instance 

Microsoft Internet Explorer can manage different proxy settings for each dial up connection. A very 

common error is to set the proxy for the LAN connection (Tools

Internet 

Options

Connections

LAN settings  ) and then to use a dial up connection to go online. Please 

use the installation and test utility for the ASTRA Broadband proxy client to make sure the settings are 

done correctly. 

In case you don't want to use the configuration tool, please refer to the appendix 1 of this document. 

You should now be able to use the full satellite bandwidth. Please verify this through the statistics 

window of the data application of your DVB receiver. 

2004   ASTRA is a trademark of SES ASTRA S.A., an SES GLOBAL company. 

The information and data contained herein are subject to change.