2 July 2004 

Installation manual for the ASTRA proxy client 

Page 20 of 49 

Guide for ASTRA customer. This is not an end user guide. 

Technical Services, Multimedia Customer Support 

SES/TD/TESMM/0012EN 

8  If you have problems installing the proxy 

This section provides additional information that may assist in identifying and correcting faults during 

installation. 

No reception of the announcement channel. 

Dial in test and data reception over satellite 

failed. 

Check that the DVB S receiver is installed 

correctly and that the associated DVB data  The login and password were not found in the 

application is running. 

recv.ini file. (The password is not saved or is 

incorrect.) 

Check that the DVB data application is tuned 

correctly with the parameters (including It is possible for this step in the test to fail and for 

PIDs/Filters) supplied by your Satellite Service  the proxy client installation still to be successful. 

Provider. 

Complete the Installation Checker, and login to 

the service to verify. 

Check that the DVB data application shows good 

signal quality and strength. 

Proxy file  proxy.exe  was not found. 

Not all necessary sockets and ports could be 

opened. 

The Installation Checker tool is not in the same 

folder as the ASTRA proxy client. 

Check that your DVB S receiver is installed and 

configured correctly. 

Run setup.exe from the installation CD to remove 

the ASTRA proxy client software and run it again  If you have previously used a satellite Broadband 

to reinstall the software (see Section 3). 

service, check that the software and associated 

hardware have been completely uninstalled. 

2004   ASTRA is a trademark of SES ASTRA S.A., an SES GLOBAL company. 

The information and data contained herein are subject to change.