Troubleshooting 

Problem

Solution

My phone asks 

The application you want is locked. If 

for an unlock 

you own the phone but do not know 

code when I try 

the unlock code, see  If You Forget a 

to open a 

Code or Password  on page 163.

feature. 

My phone does 

If you see 

t

 or 

y

 in the display, 

not ring. 

then the ringer is turned off. See

 Ring/Vibrate  on page 141.

Also, the ringer may be set to 

Silent

even though your phone is set to a ring 

alert profile. See  Customize an Alert 

Profile  on page 142.

My phone rings 

The ringer may be set to play a tone 

even though I 

even though your phone is set to a 

selected the 

silent alert profile. See  Customize an 

Silent

 (or 

Alert Profile  on page 142.

Vibrate

) alert 

profile. 

I tried to place a  Your call did not reach the wireless 

call and heard an  system. You may have dialed the 

alternating high/

number too soon after turning the 

low tone. 

phone on. Wait until the display shows 

the name of your service provider 

before making a call.

171