Troubleshooting

Problem

Solution

I pressed the 

Be sure to press and hold 

P

 (the 

power key, but 

power key) until the display appears 

nothing 

and you hear an audible alert (this 

happened. 

could take a couple of seconds). If 

nothing happens, check that a charged 

battery is installed. (See  Installing the 

Battery  on page 21.)

The display says:  The SIM card may be incorrectly 

Insert SIM Card

inserted. Check the SIM card to make 

or 

Check SIM Card

  sure that it is inserted properly. See 

even though I 

 Installing the SIM Card  on page 19.

have inserted my 

SIM card in the 

phone.

The display says:  Call your service provider (the company 

SIM Blocked

. How  that sends you your monthly wireless 

do I unblock my 

service bill) to obtain the PIN 

SIM card? 

unblocking key (PUK) code. See 

 Unblock the SIM Card PIN Code  on 

page 167.

The display says:  Enter the factory preset unlock code 

Enter Unlock 

(1234), or the last four digits of your 

Code

. How do I 

phone number. (See  Locking and 

unlock my 

Unlocking Your Phone  on page 164.) If 

phone? 

this fails, call your service provider (the 

company that sends you your monthly 

wireless service bill). 

170